Management Development & Business Advisory

Develop the performance of your practice

Our range of Management Development and Business Advisory courses can be delivered in a way that suits you and your firm. We can provide you with face to face training or bespoke In-house training tailored to suit your specific requirements.

Our skilled team of training consultants understand that successful firms need to support their team members across all aspects of the business. We have developed our programme to ensure your team gets the support they need to fulfill their own potential, to develop their teams and thereby help your clients and your firm achieve their respective goals.


Face to Face Training In-house Training Blog Posts

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Our trainers

John Sharkey

BA (Econ) ACA

John is the director of Mercia’s Management Training Division. Over his eighteen years of working for Mercia, he has built the Management Training Division into one of the leading providers of management and personal skills training to the independent accountancy sector. His goal is to pass on his accumulated knowledge and years of experience, as well as challenging participants to achieve their potential.

Sally Hutchings


Sally is a senior training consultant within Mercia’s Management Training Division. Sally joined the team twenty four years ago and she specialises in helping others develop their communication and influencing skills. She is renowned for her ability to develop a strong rapport with her audience, helping them understand more effectively.

Michael Siviter


Michael is a senior training consultant within Mercia’s Management Training Division. He joined the Mercia lecturing team in 2011, previously lecturing with Kaplan Financial for four years as well as qualifying as an accountant with Rolls Royce. Michael brings a lot of energy into his courses, engaging his audiences and maximising their understanding and development. He is also a certified NLP practitioner and coach.

Face to Face Courses

All of our courses are full day events, which take place in Leicester and London. Whichever event you attend, you’ll find our presenters experienced, knowledgeable and professional. They will deliver courses from a practical perspective, enabling you to use the skills you’ve learned back in the office. All courses include lunch and refreshments.

Download our full programme





Available In-house


The Effective Supervisor 06 Jul 2020 02 Jul 2020 Sally Hutchings

Supervisors/Assistant Managers

Working in Teams 06 Oct 2020 22 Sept 2020 Michael Siviter
Delivering Service Excellence 07 Oct 2020 23 Sept 2020 Michael Siviter
Introduction to Management 06 May 2020 19 May 2020 Michael Siviter
Communicating Effectively with Colleagues and Clients 07 May 2020 20 May 2020 Michael Siviter


Influencing and Rapport Building Skills 01 Jul 2020 15 Jun 2020 Michael Siviter
Managing People Performance  02 Jul 2020 16 Jun 2020 Michael Siviter

Senior Managers/Directors

Advanced Communication and Presentation Skills 10 Sept 2020 30 Jun 2020 John Sharkey
Prospecting for Clients and Prospect Conversion 09 Sept 2020 01 Jul 2020 John Sharkey
Mental Toughness 17 Jun 2020 04 May 2020 John Sharkey
Motivational Leadership and Team Development 18 Jun 2020 05 May 2020 John Sharkey

Business Advisory

Becoming a Business Advisor 09 Jul 2020 10 Jul 2020 Michael Siviter
Developing your Advisory Skills 29 Sept 2020 30 Sept 2020 Michael Siviter
Advanced Business Advisory Skills 30 Apr 2020 29 Apr 2020 John Sharkey
Advanced Communication and Presentation Skills  10 Sept 2020  30 Jun 2020 John Sharkey

Prospective Partners, Directors and Associates - Executive Coaching and Leadership Academy Programme. This element of the programme is tailored to the specific development needs of your team and your practice.


Our In-house training gives a more personal approach to meeting your firms requirements. We can deliver any of our courses, at a time and venue of your choice.

Our expert speakers will work with you to understand the day to day challenges you face in order to deliver training that is most relevant to your firm. We provide a speaker, plus the course documentation, with the precise content of the course tailored to suit the needs of your firm.

From £1,600 per half day plus VAT and travel expenses

For further information email John Sharkey or call on 0330 058 7141 

To give you an idea of the type of In-house training we could provide for your firm,
find below some examples of previous programmes we have run for other firms.

3 Day Programme

From £6,500 plus VAT and travel expenses

This programme is designed to help you recruit and retain the best possible staff to help in your internal succession challenges. This programme creates an understanding and awareness of the key skills required at each level and helps identify further development needs.

Day 1: Introduction to Management Workshop

A one day module designed to bring together the core management skills needed when taking the first steps into managing teams and client relationships.

Day 2: Management Development Workshop

A one day module that furthers your knowledge from Module 1. It helps participants to develop their ability at managing different types of people, their client portfolios and furthering the knowledge on how to build the firm’s client base.

Day 3: Leadership Development Workshop

A one day module which builds on from Module 2 and develops participants’ leadership skills and helps them unlock the potential within their team.

7 Day Programme

From £14,500 plus VAT and travel expenses

Day 1: The Management Essentials

To enable participants to:

  • have an in-depth understanding of the key skills and disciplines required in being an effective manager
  • clarify their goals, establish work objectives, set priorities and produce a personal strategy for effective time management
  • delegate appropriately and provide constructive feedback

Day 2: Communicating Effectively and Working in Teams

To develop the ability of participants to:

  • overcome the day-to-day barriers to communication at work
  • use effective communication to build relationships with colleagues and clients
  • enhance their confidence and capabilities at getting their message across with impact in a variety of situations
  • demonstrate enthusiasm, commitment and initiative in meeting management responsibilities, motivating themselves and those they work with

Day 3: Delivering Service Excellence

To enable participants to:

  • develop the key skills and disciplines required in looking after clients and developing additional work from existing clients
  • recognise behaviours that help or hinder the process of converting an enquiry into a satisfied client

Day 4: Developing Your Influencing Skills and Your Team

To enable participants to:

  • build rapport more easily with clients and colleagues and thereby develop stronger and longer lasting relationships
  • develop their influencing skills through an improved understanding of different communication styles
  • understand the importance of developing themselves and their personal brand for professional success
  • demonstrate confidence and capability in handling challenging situations and people in a variety of professional and personal situations
  • spot opportunities and devote time to act as coach and mentor to less experienced team members

Day 5: Mental Toughness

To enable participants to develop the psychological and behavioural edge to:

  • cope with the many demands that are being placed upon them as individual ‘business performers’ in areas such as target achievement, negotiation, people management, client management, self development, and lifestyle balance
  • be more consistent and more capable than competitors in remaining determined, focused, confident, and ‘in control’ when under pressure

Day 6: Motivational Leadership and Team Development

To enhance the ability of participants to:

  • exercise enabling leadership skills, gain commitment from colleagues and achieve high quality results
  • apply in depth coaching techniques to improve team performance and obtain better results through their people
  • achieve successful team development

Day 7: Business Development Skills

To enable participants to:

  • ensure their networking efforts achieve maximum effect
  • build their confidence in their own ability in networking situations
  • develop their selling ability in a prospecting or current client business development opportunity

One to One Coaching

We have worked with many delegates from previous courses who have then benefited from our follow-up one to one coaching. Our consultants can help you implement action plans and strategies tailored to your firm. If you or your team would benefit from this, then please contact us.

Call us to discuss your
requirements on
0330 058 7141

What our delegates say

I now have the confidence and skills to manage and support the team efficiently, effectively and compassionately but also assertively when needed.

Managing People Performance
Sara Hall, Evolution
Excellent course which will benefit me greatly. Michael is very good at encouraging participation from all attendees.

Communicating Effectively
Rachel Sanders, Duncan and Toplis
Brilliant course. Enjoyed learning about methods for building rapport and about motivating factors. Michael is very helpful and always gets point across. He has a wealth of knowledge gratefully shared.

Working in Teams
Carolyn Cunningham, Wright Vigar

For more information or to discuss your training requirments,
contact our team by emailing
or calling 0330 058 7141.